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Terms of use

Terms & Conditions

By accepting these terms, a binding agreement shall arise between you and The Institute of Beauty & Makeup. (‘IBMU’)

By accepting these terms, you agree to pay the course fee (‘Course Fee’) for the Course you have selected under this Student Agreement (‘Course’). Upon receipt of the Course Fee, IBMU agrees to:

1. supply to you all modules, video tutorials and assignments listed by IBMU for your Course (‘Course Materials’);

2. mark and grade your assignments;

3. answer queries about your Course; and

4. issue a Certificate or Diploma with additional payment, which is dependent on the course type that you enrolled with, upon successfully completing all assignments.

The Course Fee does not cover any materials that are not listed as Course Materials for your Course. IBMU notes that you may need to provide your own equipment in addition to the Course Materials at your cost, i.e. Makeup Kit. Subject to the successful completion of all assignments, the Course Fee being paid in full and certificate fees being paid, IBMU will issue you with a Certificate for your Course.

Course Materials will be available to you as you progress through the Course and submit your assignments. IBMU reserves the right to withhold provision of Course Materials in the event that you fail to pay any part of the Course Fee as and when it becomes payable. If you are paying by instalments, you must pay all such payments on or before the due date.

Irrespective of your progress through the Course, if you fail to pay any instalment by the due date, the total outstanding balance of the Course Fee will become immediately due and payable.


Under this policy, you may cancel your purchase of the Course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”.

Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the Course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done by contacting us.

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

All external exam vouchers must be used within 6 months of purchase.

Although the Institute of Beauty & Makeup strives to offer the best prices, on occasion, as some courses are externally sourced, our prices may be above that of our suppliers. If you have purchased one of our courses and subsequently found it cheaper elsewhere, this reason alone, you will not be eligible for a refund.

Before you purchase a course from us, it is your responsibility to ensure that the Course is right for you. Our website displays relevant information on all the courses and moreover for some courses, even demos are available. However, it is to be noted that by not having access to a demo, will not give rights for cancellation.

The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the Course will run on your PC and that you are comfortable with the depth and style of the Course.

You can call one of our training advisors to discuss courses and confirm the details you have seen on the website to make an informed decision on which Course suits your personal requirements.

Do note that as some of the courses are sourced by us, you will be required to respond to a communication from our suppliers in order to gain access to the Course (s) you have purchased. Furthermore, please note that usually, Institute of Beauty & Makeup can support any course access or user issues, however in rare instances, we may need to contact our third-party developers on your behalf and this may take up to 7 to 10 working days to gain a solution.

About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (Course in our case). When you pay a deposit, it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby we are satisfied that it meets all the necessary requirements for it.

How long will it take to process my refund?
Please allow 14 working days for a refund to be processed.

Exams and Certificates
Exam vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and are set from the date of purchase. Please refer to the website before making a purchase and in case of further doubts, kindly speak to one of our training advisers by calling one of our company numbers. External exams are at extra cost to students as they are a chargeable event outside the Institute of Beauty & Makeup and so their prices are beyond our control.

Course completion certificates are emailed on request at a nominal cost.

It is the responsibility of the delegate to ensure they meet the course & exam prerequisites prior to booking or the taking the exam if you are unsure please contact our customer service team who will be happy to assist.

The Course is not transferable to another person.

The Course Materials, which IBMU provides to you shall become your property. However, the content of the Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of IBMU, Institute of Beauty & Makeup or a nominated third party. You may not reproduce any part of the Course Materials without the prior written consent of IBMU.

You are not to copy or download any of the videos made available to you to facilitate your learning as these resources remain the property of IBMU, Institute of Beauty & Makeup or a nominated third party and are only able to be streamed through the resources provided by IBMU.

IBMU does not accept any form of plagiarism. If there is evidence of plagiarism in any of your assignment submissions, IBMU reserves the right to remove you from the Course.

Students studying the Certificate Course are provided up to 12 months to complete their studies. Students studying the Diploma Course are provided up to 18 months to complete their studies. Extensions beyond this are available if required, although IBMU reserves the right to charge a fee for extensions.

IBMU accepts no responsibility in the event of any third party offerings or discounts being revoked by the party involved.

Persons under the age of 16 are not eligible to enrol in this course. Please Contact Us should you require further information.

The information on this internet site has been made available for general personal use only and is provided without any express or implied warranty as to its accuracy or currency.

All-access to, and use of, the information is at the user’s risk.

The Institute of Beauty & Makeup accepts no responsibility for the results of any actions taken on the basis of information on this Internet site, nor for the accuracy or completeness of any material contained herein.

The Institute of Beauty & Makeup expressly disclaims all and any liability and responsibility to any person in respect of the consequences of anything done or omitted to be done by such person in reliance, whether wholly or partially, upon this Internet site.

Before relying on any information on this Internet site, users should seek confirmation from the originating or authorising faculty, area or other body.

The Institute of Beauty & Makeup reserves the right to alter, amend, vary or otherwise change any information on this Internet site at any time and without notice to you.

Information on academic programs and courses or any other arrangements for courses, including fees, staffing, and timetabling are an expression of The Institute of Beauty & Makeup intentions only and do not constitute a firm offer or undertaking to you.

The Institute of Beauty & Makeup reserves the right to vary programs and courses without notice and to impose limitations on enrolment in any program or course.

The provision of any URL or link is made for the convenience of users of this Internet site. It does not constitute an endorsement by The Institute of Beauty & Makeup of that URL or link or the information at that Internet site.

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