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Phone Based Customer Service
Course Highlights Learn about Phone Based Customer Service quickly and enhance your skills. You will understand Phone Based Customer Service …
Get This Course and 1500+ others for only £49 Per Year Find Out More
Course Highlights
Learn about Phone Based Customer Service quickly and enhance your skills. You will understand Phone Based Customer Service and its key areas, covering the fundamentals and beyond. The Phone Based Customer Service course is divided into small modules that are easy to grasp even by complete beginners. Plus, the Phone Based Customer Service course comes with tutor support, so if you have any questions related to Phone Based Customer Service, you can ask them via live chat or email.
Completing this Phone Based Customer Service course will give you the confidence to stand out to prospective employers in the Phone Based Customer Service industry & other relevant sectors, climb up the career ladder and boost your earning potential in no time.
Enrol in the Phone Based Customer Service course today and invest in your bright future.
Why Should I Take This Course?
- CPD accredited.
- Immediate e-certificate on successful completion.
- Hard copy of the certificate is obtainable too.
- Personalised Learning.
- Developed by Professional Experts.
- 24/7 access across all major devices, you can study anywhere.
- 24/7 learning assistance.
- Regularly updated content.
Learning Outcomes
- Explore a diverse range of aspects of this field after the successful completion of the Phone Based Customer Service course
- Get inside-out knowledge on Healthcare topic from the industry experts
- Master all the relevant techniques to become an efficient professional
Course Media
Who Is This Course For?
Anyone with an interest in Phone Based Customer Service will find this course valuable. Whether you are a student/ aspiring professional aiming to explore your opportunities in Phone Based Customer Service sectors, then this Phone Based Customer Service course might just be the perfect opportunity for you.
Course Design
Our online learning platform, which is available on any internet-connected device, is used to deliver the course. You are free to complete the course at your own speed because there are no set deadlines or teaching dates.
You get instruction via a mix of :Â
- Video instruction
- Online resources for studying
- Mock exams
- Multiple-choice assessment
Certification
After successfully completing the Phone Based Customer Service you can apply for a CPD accredited course in both digital & physical format. The pricing for the Phone Based Customer Service completion certificate is as follows:
- PDF certificate - £6.99
- Printed Hard Copy certificate - £11.99
- Both (PDF + Hard Copy) - £15.99
Career Path
Complete your Phone Based Customer Service course successfully and develop yourself to enhance your chances of succeeding in Phone Based Customer Service sectors and other relevant fields.
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:23:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service | 00:12:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:42:00 | ||
| Module 04: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:28:00 | ||
| Module 05: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:29:00 | ||
| Module 06: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:22:00 | ||
| Module 07: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:29:00 | ||
| Module 08: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 09: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:11:00 | ||
| Module 10: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Module 11: Intra Organisation Dealings | |||
| Intra Organisation Dealings | 00:30:00 | ||
| Module 12: Measuring Customer Service | |||
| Measuring Customer Service | 00:12:00 | ||
| Order Your Certificates | |||
| Order Your Certificate of Achievement from Institute of Beauty & Makeup | 00:00:00 | ||
| Order Your CPD QS Accredited Certificate Directly From CPD Quality Standard | 00:00:00 | ||
Frequently Asked Questions
Upon subscribing you will get unlimited access to more than 2000 courses
Yes, once you purchase the course, you have lifetime access to all content and updates.
All courses come with dedicated support for any questions or technical issues.
All courses come with dedicated support for any questions or technical issues.
All courses come with dedicated support for any questions or technical issues.
All courses come with dedicated support for any questions or technical issues.
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