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Phone Based Customer Service

★ ★ ★ ★ ★

Course Highlights Learn about Phone Based Customer Service quickly and enhance your skills. You will understand Phone Based Customer Service …

Course Highlights

Learn about Phone Based Customer Service quickly and enhance your skills. You will understand Phone Based Customer Service and its key areas, covering the fundamentals and beyond. The Phone Based Customer Service course is divided into small modules that are easy to grasp even by complete beginners. Plus, the Phone Based Customer Service course comes with tutor support, so if you have any questions related to Phone Based Customer Service, you can ask them via live chat or email.

Completing this Phone Based Customer Service course will give you the confidence to stand out to prospective employers in the Phone Based Customer Service industry & other relevant sectors, climb up the career ladder and boost your earning potential in no time.

Enrol in the Phone Based Customer Service course today and invest in your bright future.

Why Should I Take This Course?

Learning Outcomes

Course Media

Who Is This Course For?

Anyone with an interest in Phone Based Customer Service will find this course valuable. Whether you are a student/ aspiring professional aiming to explore your opportunities in Phone Based Customer Service sectors, then this Phone Based Customer Service course might just be the perfect opportunity for you.

Course Design

Our online learning platform, which is available on any internet-connected device, is used to deliver the course. You are free to complete the course at your own speed because there are no set deadlines or teaching dates.

You get instruction via a mix of :

Certification

Certificate of Achievement from Institute of Beauty & Makeup

After successfully completing the Phone Based Customer Service you can apply for a CPD accredited course in both digital & physical format. The pricing for the Phone Based Customer Service completion certificate is as follows:

Career Path

Complete your Phone Based Customer Service course successfully and develop yourself to enhance your chances of succeeding in Phone Based Customer Service sectors and other relevant fields.

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:23:00
Module 02: What’s Different about Good Customer Service?
	What’s Different about Good Customer Service	00:12:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:42:00
Module 04: Customer Service Communication Strategies
	Customer Service Communication Strategies	00:28:00
Module 05: Aspects of Phone Etiquette
	Aspects of Phone Etiquette	00:29:00
Module 06: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:22:00
Module 07: Inbound and Outbound Calls
	Inbound and Outbound Calls	00:29:00
Module 08: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:28:00
Module 09: Managing Interoffice Calls and Voicemail
	Managing Interoffice Calls and Voicemail	00:11:00
Module 10: Problem Solving over the Phone
	Problem Solving over the Phone	01:04:00
Module 11: Intra Organisation Dealings
	Intra Organisation Dealings	00:30:00
Module 12: Measuring Customer Service
	Measuring Customer Service	00:12:00
Order Your Certificates
	Order Your Certificate of Achievement from Institute of Beauty & Makeup	00:00:00
	Order Your CPD QS Accredited Certificate Directly From CPD Quality Standard	00:00:00

Certificate of Achievement from Institute of Beauty & Makeup

A Certificate of Achievement from the Institute of Beauty & Makeup can be a valuable asset for individuals pursuing a career in the relevent industry. This certification signifies that the recipient has successfully completed a specialized program or course from Institute of Beauty & Makeup.

It can offer a range of benefits for their future and job prospects in relevent sector.

Professional Credibility
Skill Development
Competitive Edge
Increased Job Opportunities
Entrepreneurial Opportunities
Personal Growth & Networking Opportunities

Certificate of Achievement from CPD Quality Standard

Professionalism and self-improvement are clearly priorities for CPD. Through continuing professional development, an individual might recognize knowledge gaps and fill them in using a recognizable improvement strategy.

Recognition: Having CPD QS Accreditation increases the value of your professional accomplishments and is recognized internationally.
CPD Hours/Points: Your commitment to lifelong learning is demonstrated by the amount of CPD hours or points that are included on each certificate.
Free Course Transcript: Get a thorough transcript of your course that lists all of your accomplishments and the modules you've finished.
Module Breakdown: A breakdown of the course modules you have successfully completed will help you better understand your progress.
Skill Enhancement: Access up-to-date, relevant content that's tailored to your industry, ensuring you're always at the forefront of industry trends.
Career Advancement: A CPD QS Accredited Certificate can open doors to new opportunities and advancement within your field.